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Make sure you're using the right tools. There is just no substitute for knowing … Communicate clearly with customers. Excellence in anything increases your … Speak as your customers do. Chase Clemons of Basecamp makes this point … Always use positive language. Positive language is a great way to avoid … Give credence to customer complaints. Harsh words are not always …
Make sure you're using the right tools. There is just no substitute for knowing …
Communicate clearly with customers. Excellence in anything increases your …
Speak as your customers do. Chase Clemons of Basecamp makes this point …
Always use positive language. Positive language is a great way to avoid …
Give credence to customer complaints. Harsh words are not always …
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