30 Empathy Phrases Customer Service Reps Should Use
https://blog.hubspot.com/service/empathy-phrases-customer-service
Using the above phrases when speaking to customers in tough situations is how you make a positive impact they’ll remember and appreciate. Let’s discuss different scenarios … See more 1. "I hear you." Pausing the conversation to let a frustrated customer know that you hear them and that you understand their feelings can build rapport and show empathy. Pair this ph…
1. "I hear you."
Pausing the conversation to let a frustrated customer know that you hear them and that you understand their feelings can build rapport and show empathy. Pair this ph…
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