Customer Service & Support Training: 45 Free Resources
https://blog.hubspot.com/service/free-customer-service-training-materials
As your business grows and develops, you'll need more service representatives to meet the customer demand. However, hiring more employees means you'll have to train them to the same quality standards as your existing team. A manual creates consistency in your … See more 1. Mock Calls Mock calls are an excellent way to practice doing the job before actually starting the job. They involve a new and an experienced representative, pretending to be a repr…
1. Mock Calls
Mock calls are an excellent way to practice doing the job before actually starting the job. They involve a new and an experienced representative, pretending to be a repr…
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