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Frequently Asked Questions

How do I upgrade to Eset protect 10?

Make sure that you have met all ESET PROTECT 10 system requirements. You must have ESET Security Management Center (ESMC) version 7.2 to upgrade to ESET PROTECT 10. Determine which version of ESET Remote Administrator (ERA) or ESET Security Management Center (ESMC) or ESET PROTECT you can migrate or upgrade to (8.x–10.x)

Is ESET protect compatible with 32-bit machines (x86 architecture)?

ESET PROTECT Server component version 9.0 is not compatible with 32-bit machines (x86 architecture). Upgrading a 32-bit Server machine from version 7.0 to 9.0 will fail. •If you have already run the upgrade and your system is not working, reinstall manually all ESET PROTECT components to the original version.

How do I migrate from one ESET protect server to another?

Migrate from one server to another or reinstall ESET PROTECT Server. To migrate from one ESET PROTECT Server to a new server machine, export/back up all Certificate Authorities and the ESET PROTECT Server Certificate. Otherwise, none of the ESET PROTECT components will be able to communicate with your new ESET PROTECT Server.

Why is Active Directory Synchronization not working in ESET protect 9?

If you upgraded from versions 7.0-7.1 on a Windows machine to ESET PROTECT 9.0 and used the Active Directory synchronization, synchronization tasks will fail in ESET PROTECT 9.0. The direct upgrade is not supported - see Migration from ERA 5.x or Upgrade from ERA 6.x.


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