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To resolve this issue, follow these steps: 1. Back up the Windows registry. For information about how to do this, see How to back up and restore the registry in Windows. 2. Click Start, click Run, type regedit, and then press Enter. 3. Locate the following key:HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity 4. At this loc…
To resolve this issue, follow these steps: 1. Back up the Windows registry. For information about how to do this, see How to back up and restore the registry in Windows. 2. Click Start, click Run, type regedit, and then press Enter. 3. Locate the following key:HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity 4. At this loc…
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