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Frequently Asked Questions

What is MyKey University?

Welcome to MyKey University! MyKey is IndyGo’s new account-based fare system. It’s a whole new way to pay for your ride! On the MyKey system, you’ll have options – you can pay your fare with a QR code right on your smartphone, or you can choose to get a tap card.

What can I do with MyKey keys?

MyKey allows you to program keys with restricted vehicle modes that promote good driving habits. All but one of your keys can be configured in a restricted mode. The keys that remain unprogrammed are referred to as administrator or admin keys. Admin keys can be used to: Create a MyKey. Program configurable MyKey settings. Clear all MyKey features.

How does the MyKey system work?

The MyKey system will keep track of all trips taken when the MyKey card or mobile app is used. The MyKey system will calculate the amount of fares paid over a one-day or one-week period. After reaching the fare cap, riders will continue to tap card or scan the app. Accounts will not be charged for any trips until the end of the fare cap period.

How do I create a MyKey?

Access the main menu on the information display controls and select Settings, then MyKey by pressing OK or the > button. Press OK or the > button to select Create MyKey. When prompted, hold the OK button until you see a message prompting you to label the key as a MyKey.

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