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Frequently Asked Questions

What is the return policy for unused items?

Returns of unused items in original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item (s).

What is the return policy for Christmas merchandise?

Christmas merchandise returned after December 25 will be refunded for the current price of the items. We cannot provide exchanges or price changes, or accept returns on mattresses or items marked “All Sales Final.”

How long does it take to return an item?

Start the return process within 30 days of receiving your item. In new or unused condition, with all original product inserts and accessories. Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.

How to write a return and refund policy?

Well-written refund policy can boost your sales and increase profits, while overly restrictive refund policy can scare potential customers away and cost you dearly. Return and refund policy should typically address the following few points: Clearly state if returns, exchanges, and refunds are accepted by a company.


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