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Frequently Asked Questions

How do I contact Virginia Premier Permanente?

Call 1-800-727-7536, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 8:00 pm. Virginia Premier/Kaiser Permanente Elite Individual Plan Call Kaiser Permanente Member Services 1-855-249-5025, TTY: 711.

What does Virginia Premier Medicaid cover?

For over 20 years, Virginia Premier has provided high-quality Medicaid coverage to the individuals and working families of Virginia. Our benefits cover doctor visits, pregnancy care, hospital stays, emergency care services, medications prescribed by your doctor, transportation, vision, dental and more.

What is Virginia Premier’s provider portal?

Virginia Premier’s Provider Portal, is a safe and secure tool that gives providers quick and easy access to: Submit DME, Home Care, Therapy and Outpatient Authorizations. Verify Member Eligibility. Check Claim Status and View Details. Create and Submit CMS 1500 claims directly to Virginia Premier through a Claims Entry function.

Where can I find access standards for Virginia Premier?

The access standards are located in the Virginia Premier Provider Manuals. They are also posted annually in the Provider newsletter as well. Q: How can I obtain a Provider Manual? The Virginia Premier Provider Manual can be downloaded online from the Provider Manuals tab on this page.


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