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Frequently Asked Questions

How do I contact Virginia Premier Permanente?

Call 1-800-727-7536, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 8:00 pm. Virginia Premier/Kaiser Permanente Elite Individual Plan Call Kaiser Permanente Member Services 1-855-249-5025, TTY: 711.

Does Virginia Premier provide transportation to and from medical appointments?

Virginia Premier partners with Southeastrans to provide members with safe and reliable rides to and from medical appointments when there are no other options available. Call Member Services at 1-855-880-3480 (TTY: 711) 6 am to 6 pm, Monday through Friday.

What does Virginia Premier Medicaid cover?

For over 20 years, Virginia Premier has provided high-quality Medicaid coverage to the individuals and working families of Virginia. Our benefits cover doctor visits, pregnancy care, hospital stays, emergency care services, medications prescribed by your doctor, transportation, vision, dental and more.

How do I terminate a provider in Virginia Premier?

The Group or Provider is contractually required to give Virginia Premier ninety (90) days advance written notice with a termination date and reason for the provider’s departure. The notice should be sent to: Providers are required to provide thirty (30) days advance notice in writing to members.


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