Process Capability Index: The Key to Customer Satisfaction
https://www.isixsigma.com/dictionary/process-capability-index/
WEBJan 1, 2024 · Cpk is the quantifiable comparison of the Voice of the Customer (specs, requirements, or expectations of your customer) and the Voice of the Process (control limits). The goal of Cpk is to calculate a quantifiable measure which lets you know whether you are meeting your customer expectations or not.
DA: 43 PA: 40 MOZ Rank: 61