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Chat support is only available on weekdays during business hours and is only available for a select range of technical issues. You can try to contact Apple Support at https://getsupport.apple.com during business hours and the chat option may be available depending on your issue.Does Apple have a live chat?
Live chat allows you to use instant / live (real-time) messaging to contact Apple’s support team via its website. Apple’s live chat offers faster response times, much faster than emails. In fact, a lot of users prefer chat assistance over emails and phone calls. You can arrange a chat with an Apple Expert who specializes in your exact question.