Troubleshoot Windows 8.1, Windows 8 or Windows 7 …
Install all recommended updates for Windows using Windows Update. Disconnect non-essential hardware, such as USB devices, to see if there is a change that could indicate a device issue. See if the issue also happens in Safe Mode. If not, the problem may be related to installed software. Uninstall software that you are no longer using. Scan for malware.
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