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Frequently Asked Questions

What personal health data can you view through the TRICARE Online Patient Portal?

You can view authorization status, determination letters, and make network-to-network provider changes on the TRICARE West secure patient portal. You can view status of referrals, authorizations, and claims using the MyCare Overseas mobile app or web-based portal.

How do I check the status of my TRICARE West claim?

Visit Availity and select the TriWest Payer Space. Choose Chat with TriWest to check claims status 24/7 or chat with a representative 8 a.m. – 6 p.m. in your time zone. Visit Availity and select Claims & Payments on the top navigation, then select Claim Status.

What is the Secure Patient Portal?

The Secure Patient Portal is a safe and easy way for your doctor or clinic to electronically share your healthcare information with you. After you make an account and log in, you will be able to see messages and download documents that have been sent to you.


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