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Frequently Asked Questions

What is the Upstate MyChart app?

Upstate MyChart is your secure, online health connection, because your health is important to you around the clock—not just during office hours. If you have an iPad or an iPhone or Android smart phone, you can access your MyChart account via the MyChart "app." So wherever you are, you have easy access to your information.

What can I do with MyChart?

With MyChart, you can use the Internet to: Request medical appointments. View your health summary from the MyChart electronic health record. View test results. Request prescription renewals. Access trusted health information resources. Communicate electronically and securely with your medical care team.

How do I Reset my MyChart password?

You may also click the "Forgot password" link on the sign-in page to reset your password online. You may contact our MyChart Patient Support Line at (555) 555-5555 to request a new, secure password.

When will my test results be released to MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days. Why are certain test results not shared electronically via MyChart?


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